Laguiole Repair & Warranty Support

Laguiole "Lifetime Warranties"

Laguiole "Lifetime Warranties" have been used and in most cases abused by many Laguiole retailers and manufacturers alike for decades. Some of them will honor it but most of them will not unless you are able to contact them in France and show a lot of patience and determination.

All Laguiole warranties are strictlyenforced by LAGUIOLE IMPORTS.

In most cases, we will act on your behalf with the manufacturer to handle your claim quickly and efficiently (see details below).
Please beware that engravings are optional and will not be replaced free of charge.

Chateau Laguiole warranty

 Chateau Laguiole offers a 3 years/10 years limited warranty againts manufacturer defects.

HOLIDAY UPDATE! Warranty support for Chateau Laguiole is not available during the holiday months (November & December).
Please visit this page again January 2019. Thank you for your understanding!

If the item failure is deemed to be a manufacturer's defect you will not be charged any repair fees If it was not a manufacturer's defect (i.e. bent foil cutter blade, screw, etc...) you will be informed of the repair cost in advance. Expected turnaround is up to 3 months at this time.  

Forge de Laguiole Warranty

Forge de Laguiole offers a lifetime limited warranty againts manufacturer defects.

Regardless if your Forge de Laguiole item was purchased from us or not we will gladly help to facilitate the repair processr. If the item failure is deemed to be a manufacturer's defect you will not be charged any repair fees If it was not a manufacturer's defect (i.e. bent foil cutter blade, screw, etc...) you will be informed of the repair cost in advance. Expected turnaround is up 2 to months  Please complete the form below to start the process.

Fontenille Pataud - Gilles

Fontenille Pataud aka "Gilles" offers a lifetime limited warranty againts manufacturer defects.

IIf your item was purchased through Laguiole Imports, we will be happy to help facilitate the repair process between you and the manufacturer. If the item failure is deemed to be a manufacturer's defect you will not be charged any repair fees If it was not a manufacturer's defect (i.e. bent foil cutter blade, screw, etc...) you will be informed of the repair cost in advance. Expected turnaround is up 2 to months  Please complete the form below to start the process.

MAX CAPDEBARTHES

Max Capdebarthes offers a limited warranty against manufacturer defects. Leather sheath will be repaired or replaced at the discretion of the manufacturer if the sheath is found to be defective.
What is cover: Any product failure due to manufacturer defect. Issues like cuts, punctured leather or obvious signs of negligence are not covered under the warranty. Please contact us with any warranty claims, do not send an item to France directly as it may not be handled correctly.

CODE38

Code38 professional wine knives carry a Manufacturer’s international warranty covering any defects in materials or workmanship for the lifetime of the product. This Warranty does not cover fair wear and tear, alteration or unreasonable use. Register your Code38 to be covered by the Lifetime Warranty.

Code38 takes extraordinary measures so your Code38 will give you many years of dependable service. If it doesn't, at our discretion the manufacturer will gladly repair or replace it with one of equal or greater value. This warranty does not cover abuse, alteration, theft, loss, or unauthorised and/or unreasonable use of your Code38 product. This warranty does not cover accessories, engraving, colour finishes, cleaning or sharpening. To obtain warranty service, it must be an approved return, please contact us

 

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Warranty claim form

*Disclaimer:The above warranties are offered by the manufacturer, not Laguiole Imports.
Laguiole Imports cannot be held responsible for any issues with the manufacturer related to a warranty claim.

Shipping schedule

Free Two-Three Day Delivery

We hope the schedule below makes sense if not, or you simply need reassurance, please call us at 860-245-2211 between 9 am & 5 pm EST Monday through Friday, and we will clarify. Please keep in mind that we do not ship Saturdays and Sundays.

We offers FREE 1 to 3 business days delivery on all U.S orders $39 and up. Orders under $39 are shipped Free via first class mail.

In most cases, you will receive your order within 2 business days from shipping day. Additionally, our international customers can receive orders within 2 to 3 business days by selecting our FedEx International Priority option at checkout ($35 flat rate fee), Free with orders $300 USD and up.

A tracking number is provided with all shipping options; it will be provided as soon as your order ships.

All orders placed to be shipped non-express, engraved or not ship same or next business day (mostly same day depending on order time). All orders placed by 3 PM EST to be shipped express (UPS, FedEx or USPS) engraved or not ship same day. 

All orders are shipped from zip code 32246, Florida, USA. We do not use drop-shippers, we own, store and ship our products directly from our Jacksonville location.

  • Priority Mail  (free shipping over $39 order) has significantly improved and now offer very reliable turnarounds. 1 to 3 business days can be expected depending on destination. In many cases, this service will be three days faster than UPS to the far western states. See USPS map commitments below or visit the USPS website for a specific address. Use shipping from zip code 32246.
  • USPS first class (free shipping under $39 order) is reliable but a little inconsistent with a targeted delivery day. 1 to 5 business days (mostly 2 to 3) can be expected. See USPS commitments here.

USPS Express Mail. Mostly overnight but could be two days depending on location. See USPS commitments here - Use shipping from zip code 32246.

Other shipping solutions/carriers are available at checkout.

International Shipping

FedEx and UPS are both available. Choose "FedEx International Priority" or "UPS Express Saver" for 2/3 business days delivery (Local customs dependent).

International shipping costs do not include any customs taxes or fees your government agency may charge on receipt of the package.

 

International Shipping - FREE on all order over $300

FedEx and UPS are both available. Choose "FedEx International Priority" or "UPS Express Saver" for 2/3 business days delivery (Local customs dependent).

Freight Forwarding/Holding Policy

Due to the elevated risk of credit card fraud, customs issues, damaged shipments, and warranty issues, Laguiole-Imports.com does not allow shipping to freight forwarding services. We reserve the right to cancel all orders shipped to freight forwarders/holders without notice.
Any order shipped to freight forwarding or holding facility will not be eligible for any support.