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About Us

laguiole imports in jacksonville

We are in Jacksonville, Florida :-)

Over the last 17 years, Laguiole Imports has grown from an eBay retailer to a full-fledged industry retail leader processing 1000s of orders a year. Our amazing growth was accomplished not by luck but by providing our customers with the best shopping experience and prices.
We pledge to provide you with a great shopping experience from the moment you visit our site all the way to our post-delivery warranty & repair support.

Our long and prosper relationships with France's top Laguiole manufacturers as allowed us to stand behind all offered Laguiole warranties provided on our site.


TIMELINE

Laguiole-Imports.com began back in 2002, and like many "online" business at the time "eBay" was where our first sells came from, our website was just an unorganized showcase of product with no shopping cart.

The Laguiole-Import.com name was lost because somone forgot to renewed the domain name ;-). Why was it replaced with CustomCurling.com? To this day no one is sure or perhaps no one (mainly Frederic) wants to talk about it.

This was a critical year in may ways.

  • Frederic quit is "day job" to fuly dedicate himself to the business.
  • The addition of "in house" personalization is added.
  • NeverUnder, LLC is created.


Sommeliere de France, our retail store in Mystic, CT was open.

Same or next day engraving and shipping is now standard. See shipping schedule for details

NeverUnder. LLC was provided with the official U.S. distribution of Opinel Cutlery as well as the permission to use opinel-usa.com to promote and retail the Opinel brand.

Reverted to Laguiole-Imports.com - Think God for that, we got lucky on that one ;)

NeverUnder, LLC becomes the exclusive U.S. distributor for Forge de Laguiole cutlery.

February: We moved to sunny Jacksonville, Florida from Connecticut with absolutely no disruption in order fulfillment. To this day we are not quite sure how we pulled it off but we did, really :). Additionally, we are also very proud that 60% of our employees made the move to FL. No luck here, we simply treat our employees the same way we do our customers and of course the fact that we move to Florida helped a lot.

We are provided with the exclusive U.S. wholesale distribution of Ligne | W wine accessories & Arto Art Knife Technologies, both French manufacturers.

After seven years as an independent Opinel retail and wholesale distributor NeverUnder, LLC was contracted to continue to serve as the official U.S retailer of Opinel cutlery on Opinel-USA.com.

The Opinel wholesale distribution is now directly handled by Opinel USA, Inc.and is located in Chicago.

We have the privilege to be the first to introduce theLaguiole Magnum 2-step waiter-style corkscrew to the United States. Many thanks to "Gilles", the owner ofFontenille Pataud for the privilege.

A couple of high-end Non-Laguiole brands are about the be introduced.
Customisable wooden steak knife box will soon be available.

Feel free to contact us with any questions - We are fast to respond

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Laguiole Repair & Warranty Support

 

Laguiole "Lifetime Warranties" have been abused by many manufacturers for decades. Some of them will honor it but most of them will not unless you are able to contact them in France and show a lot of patience and determination. Laguiole Imports strictly enforces all manufacturer warranties.

IF YOU PURCHASED YOUR ITEM FROM LAGUIOLE IMPORTS

If you are located in the United States we will handle the shipping fees to and from France for your repair or warranty service.In most cases, we will act on your behalf with the manufacturer and handle your claim quickly and efficiently (see details below).

IF YOU PURCHASED YOUR ITEM OVERSEA OR FROM AN OTHER U.S. RETAILER

For all brands except Forge de Laguiole (see tab below) we will not be able to handle your claim. You will need to contact the original retailer and most likely asked to ship your knife or corkscrew to France at your cost. Moreover, the manufacturer will require you to pay for the cost of the return shipping.

Broken chateau laguiole corkscrew

 

Laguiole "Lifetime Warranties" have been abused by many manufacturers for decades. Some of them will honor it but most of them will not unless you are able to contact them in France and show a lot of patience and determination. Laguiole Imports strictly enforces all manufacturer warranties.

IF YOU PURCHASED YOUR ITEM FROM LAGUIOLE IMPORTS

If you are located in the United States we will handle the shipping fees to and from France for your repair or warranty service.In most cases, we will act on your behalf with the manufacturer and handle your claim quickly and efficiently (see details below).

IF YOU PURCHASED YOUR ITEM OVERSEA OR
FROM AN OTHER U.S. RETAILER

For all brands except Forge de Laguiole (see tab below) we will not be able to handle your claim. You will need to contact the original retailer and most likely asked to ship your knife or corkscrew to France at your cost. Moreover, the manufacturer will require you to pay for the cost of the return shipping.

Forge de Laguiole Warranty

Forge de Laguiole offers a lifetime limited warranty against manufacturer defects.

Warranty and repair support are only available for Forge de Laguiole cutlery purchased from a U.S. retailer located within the United States (proof of purchase required).

If the item failure is deemed to be a manufacturer's defect you will not be charged any repair fees. If it was not a manufacturer's defect (i.e. bent foil cutter blade, screw, etc...) you will be informed of the repair cost in advance. Expected turnaround is up to 2 months Please complete the form below to start the process.

Thanks, We received your claim and will reply shortly.
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Chateau Laguiole Warranty

 Chateau Laguiole offers a lifetime warranty against manufacturer defects.

If the item failure is deemed to be a manufacturer's defect you will not be charged any repair fees. If it was not a manufacturer's defect (i.e. bent foil cutter blade, screw, etc...) you will be informed of the repair cost in advance. Expected turnaround is up to 8 weeks at this time.  

Warranty and repairs support are only available for Chateau Laguiole purchased from Laguiole-Imports.com.
If your Chateau Laguiole was not purchased from us please contact the original retailer for warranty support.

Thanks, We received your claim and will reply shortly.
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Fontenille Pataud Warranty

Fontenille Pataud offers a lifetime limited warrantyagainst manufacturing defects.
Warranty and repairs support are only available for Fontenille Pataud cutlery purchased from Laguiole-Imports.com

If the item failure is deemed to be a manufacturer's defect you will not be charged any repair fees. If it was not a manufacturer's defect (i.e. bent foil cutter blade, screw, etc...) you will be informed of the repair cost in advance. Expected turnaround is up to 2 months Please complete the form below to start the process.

Thanks, We received your claim and will reply shortly.
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Max Capdebarthes Warranty

Max Capdebarthes offers a limited warranty against manufacturer defects. Leather sheaths will be repaired or replaced at the discretion of the manufacturer if the sheath is found to be defective.
What is covered: Any product failure due to manufacturer defect. Issues like cuts, punctured leather or obvious signs of negligence are not covered under the warranty. Please contact us with any warranty claims, do not send an item to France directly as it may not be handled correctly.

Thanks, We received your claim and will reply shortly.
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Code38 Warranty

Code38 professional wine knives carry a Manufacturer’s international warranty covering any defects in materials or workmanship for the lifetime of the product. This Warranty does not cover fair wear and tear, alteration or unreasonable use. Register your Code38 to be covered by the Lifetime Warranty.

Code38 takes extraordinary measures so your Code38 will give you many years of dependable service. If it doesn't, at our discretion the manufacturer will gladly repair or replace it with one of equal or greater value. This warranty does not cover abuse, alteration, theft, loss, or unauthorised and/or unreasonable use of your Code38 product. This warranty does not cover accessories, engraving, colour finishes, cleaning or sharpening. To obtain warranty service, it must be an approved return, please contact us

Thanks, Code38 received your registration.
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*Disclaimer:The above warranties are offered by the manufacturer, not Laguiole Imports.
Laguiole Imports cannot be held responsible for any issues with the manufacturer related to a warranty claim.