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You Purchased Your Item From Laguiole Imports
If you are located in the United States we will handle the shipping fees to and from France for your repair or warranty service. In most cases, we will act on your behalf with the manufacturer and handle your claim quickly and efficiently.
You Did Not Purchase Your Item From Laguiole Imports
For all brands except Forge de Laguiole we will not be able to handle your claim. You will need to contact the original retailer and most likely asked to ship your knife or corkscrew to France at your cost. Moreover, the manufacturer will require you to pay for the cost of the return shipping.
* Photo of a broken spring on Chateau Laguiole corkscrew.
If you happen to go through the Aubrac region of France, go up to one of the herds of Aubrac cows. Look them straight in the eye and you’ll almost certainly see a few Aubrac flies – pretty, all things considered, and fairly gentle too. Is it a bee or a fly on the Laguiole knife? The story makes for interesting reading. The Laguiole knife has traditionally been given as a gift, preciously held on to or handed down. From generation to generation, and from friend to friend - in exchange for a coin so as not to break the friendship. In the process a whole series of memories are passed from pocket to pocket, and from imagination to imagination.
Where does the fly come from?
The Laguiole knife used to have a so-called “mouche”, which translates as “fly” but is known as the bee. The bee was the small piece of triangular or oval-shaped metal, sometimes with a ring, which you needed to push up to allow the blade to close. Today, on the forced notch of the Laguiole, the bee no longer has a functional role. But it is still there as a decoration, as a testament to the technical feature of its origins.
* Photo of a Forge de Laguiole chiseled bee and spring.
Pierre-Jean Calmels, a blacksmith in the village of Laguiole, conceived the first Laguiole knife in 1829. Calmels built two models, the capuchadou, knife of the ordinary peasants of the Aubrac and the Spanish Navaja, brought back from Catalogne by seasonal workers.
The hardest steel tempered in Laguiole purest natural spring, a spring to close the blade, a handle fashioned from the local Aubrac Oax's horn... an exceptional knife was born. Over the years, Pierre-Jean Calmels perfected his art by adding a Trocar in 1840 to meet the needs of herders and farmers.
The Origins of the Laguiole bee
Legend has it that Napoleon I allowed the inhabitants of Laguiole to have a bee on the village’s coat of arms to reward them for their bravery. There is, however, no written record to confirm the legend. And it’s rather unlikely, as at the time of the French Empire the people of the Aveyron region were known for their opposition to military service.
Laguiole "Lifetime Warranties" have been abused by many manufacturers for decades. Some of them will honor it but most of them will not unless you are able to contact them in France and show a lot of patience and determination. Laguiole Imports strictly enforces all manufacturer warranties.
IF YOU PURCHASED YOUR ITEM FROM LAGUIOLE IMPORTS
If you are located in the United States we will handle the shipping fees to and from France for your repair or warranty service.In most cases, we will act on your behalf with the manufacturer and handle your claim quickly and efficiently (see details below).
IF YOU PURCHASED YOUR ITEM OVERSEA OR FROM AN OTHER U.S. RETAILER
For all brands except Forge de Laguiole (see tab below) we will not be able to handle your claim. You will need to contact the original retailer and most likely asked to ship your knife or corkscrew to France at your cost. Moreover, the manufacturer will require you to pay for the cost of the return shipping.
Laguiole "Lifetime Warranties" have been abused by many manufacturers for decades. Some of them will honor it but most of them will not unless you are able to contact them in France and show a lot of patience and determination. Laguiole Imports strictly enforces all manufacturer warranties.
IF YOU PURCHASED YOUR ITEM FROM LAGUIOLE IMPORTS
If you are located in the United States we will handle the shipping fees to and from France for your repair or warranty service.In most cases, we will act on your behalf with the manufacturer and handle your claim quickly and efficiently (see details below).
IF YOU PURCHASED YOUR ITEM OVERSEA OR
FROM AN OTHER U.S. RETAILER
For all brands except Forge de Laguiole (see tab below) we will not be able to handle your claim. You will need to contact the original retailer and most likely asked to ship your knife or corkscrew to France at your cost. Moreover, the manufacturer will require you to pay for the cost of the return shipping.
Forge de Laguiole offers a lifetime limited warranty against manufacturer defects.
Warranty and repair support are only available for Forge de Laguiole cutlery purchased from a U.S. retailer located within the United States (proof of purchase required).
If the item failure is deemed to be a manufacturer's defect you will not be charged any repair fees. If it was not a manufacturer's defect (i.e. bent foil cutter blade, screw, etc...) you will be informed of the repair cost in advance. Expected turnaround is up to 2 months Please complete the form below to start the process.
Chateau Laguiole offers a lifetime warranty against manufacturer defects.
If the item failure is deemed to be a manufacturer's defect you will not be charged any repair fees. If it was not a manufacturer's defect (i.e. bent foil cutter blade, screw, etc...) you will be informed of the repair cost in advance. Expected turnaround is up to 8 weeks at this time.
Warranty and repairs support are only available for Chateau Laguiole purchased from Laguiole-Imports.com.
If your Chateau Laguiole was not purchased from us please contact the original retailer for warranty support.
Fontenille Pataud offers a lifetime limited warrantyagainst manufacturing defects.
Warranty and repairs support are only available for Fontenille Pataud cutlery purchased from Laguiole-Imports.com
If the item failure is deemed to be a manufacturer's defect you will not be charged any repair fees. If it was not a manufacturer's defect (i.e. bent foil cutter blade, screw, etc...) you will be informed of the repair cost in advance. Expected turnaround is up to 2 months Please complete the form below to start the process.
Max Capdebarthes offers a limited warranty against manufacturer defects. Leather sheaths will be repaired or replaced at the discretion of the manufacturer if the sheath is found to be defective.
What is covered: Any product failure due to manufacturer defect. Issues like cuts, punctured leather or obvious signs of negligence are not covered under the warranty. Please contact us with any warranty claims, do not send an item to France directly as it may not be handled correctly.
Code38 professional wine knives carry a Manufacturer’s international warranty covering any defects in materials or workmanship for the lifetime of the product. This Warranty does not cover fair wear and tear, alteration or unreasonable use. Register your Code38 to be covered by the Lifetime Warranty.
Code38 takes extraordinary measures so your Code38 will give you many years of dependable service. If it doesn't, at our discretion the manufacturer will gladly repair or replace it with one of equal or greater value. This warranty does not cover abuse, alteration, theft, loss, or unauthorised and/or unreasonable use of your Code38 product. This warranty does not cover accessories, engraving, colour finishes, cleaning or sharpening. To obtain warranty service, it must be an approved return, please contact us
