Chateau Laguiole FAQ

Château LAGUIOLE F.A.Qs you must know.

Chateau Laguiole corkscrews are manufactured in the south-central city of Thiers, France. Thiers has been the cutlery capital of Europe for the last seven centuries. The late Mr. Vialis from GUY VIALIS CREATION invented the Chateau Laguiole in 1992.

Yes, it is normal especially when the corkscrew is new. The spring action of the screw is designed to last many years, as a result the clearance between the screw and the spring (the long decorated spine just under the bee) is very small to allow for some wear over time.

All genuine Chateau Laguiole wine openers and Laguiole knives we offer carry a warranty against manufacturer defects and workmanship. The tricky part is to try to activate this warranty; other retailers will most likely not want to help you with this, they are not required to do so. If they do help, you will have to pay all shipping cost to France and back ($30-$50) and wait about a month or two, and, hopefully, get your wine key back. If you purchase your Chateau Laguiole from us we will have you ship it to us in Florida and have the manufacturer repair it for you. Please visit our warranty support page for more details.

It depends who you ask. The ethical answer is "yes and no". To be hand made a piece would need to be forged the old fashion way, machined by hand, and assembled and polished the same way. Every piece (except the handle material) of a Chateau Laguiole are manufactured with modern tools, but are carefully and individually assembled entirely by hand and must pass very strict criterias before completion. The carefully selected handles material are formed and polished entirely by hand. Some of our custom made pieces like the Damascus are fully forged the old fashion way.

It is the bee, symbol of the Laguiole knives. The local legend says it is Napoleon Bonaparte's imperial seal that was offered to the Laguiole town as a token of his gratitude for the men's courage during the battles. The bee is a technical term used by manufacturers to designate the springhead. The Chateau Laguiole's spring head is a bee and sometimes a sage leaf on the high-end models.

Laguiole is the name of a small village located in south central France. The famous knife of the same name was born there in 1829. Unfortunately, the name Laguiole was never registered and is, to this day totally unprotected. Anyone can use this name on any cutlery item; therefore, one must be very cautious when purchasing a " bargain " Laguiole knife or corkscrew.


Chateau Laguiole is pronounced "SHATO LAYOL". The old pronunciation, in Occitan, was preserved, this is the reason why one says "LAYOL"
Laguiole wine waiter's style openers have bee manufactured since the early 1990s. Mr. Vialis, the creator of the Chateau Laguiole brand, was the first to adapt the Laguiole knife design to a true waiter style wine opener. Several Laguiole manufacturers were offering rudimentary waiter style openers before 1992, but they were only crude modifications of a standard Laguiole knife handle.


Mr. Guy Vialis was, at one time, France's best sommelier and worked as some of Paris most prestigious restaurants. During that period Guy was using the same corkscrew as other sommeliers, the free and of course inexpensive ones given by wine vendors. Guy could not understand why he was opening some of the world most famous and costly wine bottles with such tool. A lightbulb when off and the Chateau Laguiole was born. Only one model (you can see and purchase the replica here) was created at first. Over 100,000 units were sold the first year alone.

The name of the brand is quite easy to figure out. Most of France's best wines are from a "Chateau" and the wine tool is based on the "Laguiole" style of cutlery.
The name "Laguiole" is not a registered brand of cutlery, it is the name of the village where the style first appeared. "Chateau Laguiole" was a very clever name created by an even more clever sommelier.


All models of Laguiole waiter's style corkscrews on the market today came after the Chateau Laguiole design was introduced. Slogans such as "Chateau Laguiole corkscrews are hand-crafted since 1850" are false and misleading.

Although the name and design of the Chateau Laguiole are registered and patented, you will find look-alike or even fake Chateau Laguiole. They are sold as Laguiole waiter-style corkscrews and sometimes as Chateau Laguiole wine openers.The most visible sign of a Chateau Laguiole wine opener imitation is the price. If you find a brand new Laguiole wine opener that looks like a Chateau Laguiole wine opener for a very low price you are most likely not looking at a genuine piece.

Another very obvious sign of a fake is the weight, authentic Chateau Laguiole corkscrews can weight up to 4.5 oz, they have massive/solid stainless bolsters and thick body plates. Laguiole wine openers like the ones below may only weigh a couple of ounces, of course, you will not know the actual weight of your opener until you receive it. Many fake Chateau Laguiole corkscrews (not all) are offer with a wooden box; you must know that a real Chateau Laguiole wine opener never comes in a wooden box.

Laguiole Cepage(left) also called "Chateau Laguiole Cepage" corkscrews by some retailers to mislead consumers (and google) are not lifetime guaranty.

Please do not send us this type of Laguiole corkscrew for repair or replacement.

FlyingColors Laguiole Sommelier

Please do not send us this type of Laguiole corkscrew for repair or replacement.

 

Bellow are photos of FAKE Chateau Laguiole corkscrews shipped from and manufactured in China. The two photos were found on Amazon. Note how the logo is identical to the real thing. The blade is not stamped with made in France as it should be for obvious reasons, click here or on photo bellow to see it on Amazon.

Besides being cheaply made the other main difference is that the foil cutter blade is not stamped with "Made in France."

 


Shipping schedule

Free Two-Three Day Delivery

We hope the schedule below makes sense if not, or you simply need reassurance, please call us at 860-245-2211 between 9 am & 5 pm EST Monday through Friday, and we will clarify. Please keep in mind that we do not ship Saturdays and Sundays.

We offers FREE 1 to 3 business days delivery on all U.S orders $39 and up. Orders under $39 are shipped Free via first class mail.

In most cases, you will receive your order within 2 business days from shipping day. Additionally, our international customers can receive orders within 2 to 3 business days by selecting our FedEx International Priority option at checkout ($35 flat rate fee), Free with orders $300 USD and up.

A tracking number is provided with all shipping options; it will be provided as soon as your order ships.

All orders placed to be shipped non-express, engraved or not ship same or next business day (mostly same day depending on order time). All orders placed by 3 PM EST to be shipped express (UPS, FedEx or USPS) engraved or not ship same day. 

All orders are shipped from zip code 32246, Florida, USA. We do not use drop-shippers, we own, store and ship our products directly from our Jacksonville location.

  • Priority Mail  (free shipping over $39 order) has significantly improved and now offer very reliable turnarounds. 1 to 3 business days can be expected depending on destination. In many cases, this service will be three days faster than UPS to the far western states. See USPS map commitments below or visit the USPS website for a specific address. Use shipping from zip code 32246.
  • USPS first class (free shipping under $39 order) is reliable but a little inconsistent with a targeted delivery day. 1 to 5 business days (mostly 2 to 3) can be expected. See USPS commitments here.

USPS Express Mail. Mostly overnight but could be two days depending on location. See USPS commitments here - Use shipping from zip code 32246.

Other shipping solutions/carriers are available at checkout.

International Shipping

FedEx and UPS are both available. Choose "FedEx International Priority" or "UPS Express Saver" for 2/3 business days delivery (Local customs dependent).

International shipping costs do not include any customs taxes or fees your government agency may charge on receipt of the package.

 

International Shipping - FREE on all order over $300

FedEx and UPS are both available. Choose "FedEx International Priority" or "UPS Express Saver" for 2/3 business days delivery (Local customs dependent).

Freight Forwarding/Holding Policy

Due to the elevated risk of credit card fraud, customs issues, damaged shipments, and warranty issues, Laguiole-Imports.com does not allow shipping to freight forwarding services. We reserve the right to cancel all orders shipped to freight forwarders/holders without notice.
Any order shipped to freight forwarding or holding facility will not be eligible for any support.