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All objects can break regardless of quality, design or workmanship, it doesn't happen often but when it does can could find your self in a difficult and costly situation. This is the reason why we have developed an easy solution for our U.S. customer. If you ever are in need of a warranty claim or a repair for your Laguiole or other french knives we will be here for you. As long as you purchased cutlery item from us we will take of everything for you. Note that Laguiole Imports strictly enforces all manufacturer warranties.
If you are located in the United States we will handle the shipping to and from France for your repair or warranty service.In most cases, we will act on your behalf with the manufacturer and handle your claim quickly and efficiently (see details below).
For all brands except Forge de Laguiole (see tab below) we will not be able to handle your claim. You will need to contact the original retailer and most likely asked to ship your knife or corkscrew to France at your cost. Moreover, the manufacturer will also require you to pay for the cost of the return shipping.
As of June 2019
Forge de Laguiole: 30 days or less
Fontenille Pataud: 30 days or less
Nontron: 30 days or less
Chateau Laguiole:60/90 days due to the company ongoing overhaul.
We expect that Chateau Laguiole will be back to our standard 30 days repair schedule by the fall of 2019
IF YOU MADE YOUR PURCHASE FROM US
If you are located in the United States we will handle the shipping fees to and from France for your repair or warranty service.In most cases, we will act on your behalf with the manufacturer and handle your claim quickly and efficiently (see details below).
IF YOU PURCHASED YOUR ITEM OVERSEA OR
FROM AN OTHER U.S. RETAILER
For all brands except Forge de Laguiole (see tab below) we will not be able to handle your claim. You will need to contact the original retailer and most likely asked to ship your knife or corkscrew to France at your cost. Moreover, the manufacturer will require you to pay for the cost of the return shipping.
Forge de Laguiole offers a lifetime limited warranty against manufacturer defects.
Warranty and repair support are only available for Forge de Laguiole cutlery purchased from a U.S. retailer located within the United States (proof of purchase required).
If the item failure is deemed to be a manufacturer's defect you will not be charged any repair fees. If it was not a manufacturer's defect (i.e. bent foil cutter blade, screw, etc...) you will be informed of the repair cost in advance. Expected turnaround is up to 30 days Please complete the form below to start the process.
Chateau Laguiole offers a lifetime warranty against manufacturer defects.
If the item failure is deemed to be a manufacturer's defect you will not be charged any repair fees. If it was not a manufacturer's defect (i.e. bent foil cutter blade, screw, etc...) you will be informed of the repair cost in advance. Expected turnaround is up to 8/10 weeks at this time.
Warranty and repairs support are only available for Chateau Laguiole purchased from Laguiole-Imports.com.
If your Chateau Laguiole was not purchased from us please contact the original retailer for warranty support.
Fontenille Pataud offers a lifetime limited warrantyagainst manufacturing defects.
Warranty and repairs support are only available for Fontenille Pataud cutlery purchased from Laguiole-Imports.com
If the item failure is deemed to be a manufacturer's defect you will not be charged any repair fees. If it was not a manufacturer's defect (i.e. bent foil cutter blade, screw, etc...) you will be informed of the repair cost in advance. Expected turnaround is up to 30 days. Please complete the form below to start the process.
Max Capdebarthes offers a limited warranty against manufacturer defects. Leather sheaths will be repaired or replaced at the discretion of the manufacturer if the sheath is found to be defective.
What is covered: Any product failure due to manufacturer defect. Issues like cuts, punctured leather or obvious signs of negligence are not covered under the warranty. Please contact us with any warranty claims, do not send an item to France directly as it may not be handled correctly.
Code38 professional wine knives carry a Manufacturer’s international warranty covering any defects in materials or workmanship for the lifetime of the product. This Warranty does not cover fair wear and tear, alteration or unreasonable use. Register your Code38 to be covered by the Lifetime Warranty.
Code38 takes extraordinary measures so your Code38 will give you many years of dependable service. If it doesn't, at our discretion the manufacturer will gladly repair or replace it with one of equal or greater value. This warranty does not cover abuse, alteration, theft, loss, or unauthorised and/or unreasonable use of your Code38 product. This warranty does not cover accessories, engraving, colour finishes, cleaning or sharpening. To obtain warranty service, it must be an approved return, please contact us
*Disclaimer: The above warranties are offered by the manufacturers, not Laguiole Imports. Although extremely rare Laguiole Imports cannot be held responsible for any issues with the manufacturer related to a warranty claim.
