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Laguiole

1 - How should I take care of my Laguiole corkscrew or knife?

    Avoid leaving it in damp environments for too long. Periodically place a couple drops of lubricant on the axle of all moving parts. We recommend the use of oil-free Sentry-Solutions-Tuf-Glide 1/4 oz Pen Applicator.

     2 - How do you sharpen my Laguiole knife?

    Use a Diamond Whetstone or other fine-grain natural stone on a dry, degreased blade as if you wanted to cut the stone, move the blade from the base towards the tip, at an angle of 18/20 degrees. A wide angle will thicken the cutting edge: it will be more resistant but less sharp. A small angle will thin the cutting edge: it will be less resistant but sharper.<br /> A burr forms on the opposite side of the blade. Remove this by passing this side over the stone, without pressing. To finish off, pass both sides over the stone, twice.

     3 - Can I put my Laguiole in the dishwasher?

    Folding knives and waiter-style corkscrews are not designed to be placed in a dishwasher. You can wash them by hand, being careful never to leave them soaking in the water, dry and grease them properly afterward. Fixed-blade.

     4 - I have a retail store, where can I buy Laguiole cutlery wholesale in the US

    You may apply for a wholesale account at Forge de Laguiole USA here.

     5- How do you pronounce Laguiole?

    So many people called and asked this question that we felt the need to add it to our FAQs.  Laguiole is pronounced: [LA-YOL].

     6 - What is the function of the Awl found in the Laguiole 3 piece models?

    One of the hardest Laguiole knives to find are the 3 piece models. To understand the true purpose of this tool you first need to know that the Laguiole knife was a Cattlemen's tool. As most retailers will make you believe by ignorance or for marketing purpose, the Awl is not a punch or a tool to take knots out; it is a rudimentary "Trocar". Most of us who did not spend years in medical school do not know what a Trocar is; it is a surgical instrument that is used to puncture body cavities. Now, you may ask your self why a cattlemen would need such an instrument, here is why: Herds of cattle do not always stay in their assigned fields, although the dogs usually keep them put, they do escape from time to time. The worse fields a cow can escape too are the ones that contain "Luzerne" Luzerne is a legume or a plant that produces nitrogen by means of its root system. This is what contributes to an animal's suffering from "bloat" if they eat too much of it, or eat it at a particular time, i.e., when the grass is damp and young (young grass contains proportionately more of the toxin). "Bloat" is the technical name for what happens, i.e., the animal "blows up" or "bloats" from the gas produced in its rumen (which is one of the four compartments of its digestive system).. If the bloat is not relieved in time a the cattlemen will loose is herd as most animals will succumb to internal stomach pressure. The only way to save the animal was to puncture the stomach to relieve the pressure, so they used whatever was at hand, including pieces of barbed wire, nails, or sharp sticks until the Awl was integrated to their knives. The Awl's shape and size are made to assure that the cattlemen would not injure the animal by inserting the awl to deep, the triangular angles of the awl are made to create a "clean" whole. The notches often found on various models are purely decorative.

     7 - Why are mirror polished knives or corkscrews cost more than most satin finish models?

    The answer to this question is quite simple "TIME" is the only reason a shiny finish object cost more. Many parts of a shiny model need to be polished to a mirror-like finish before they are assembled. This takes time and creates additional steps to achieve the final piece.  

     

    Laguiole Repair & Warranty Support

     

    Laguiole "Lifetime Warranties" have been abused by many manufacturers for decades. Some of them will honor it but most of them will not unless you are able to contact them in France and show a lot of patience and determination. Laguiole Imports strictly enforces all manufacturer warranties.

    IF YOU PURCHASED YOUR ITEM FROM LAGUIOLE IMPORTS

    If you are located in the United States we will handle the shipping fees to and from France for your repair or warranty service.In most cases, we will act on your behalf with the manufacturer and handle your claim quickly and efficiently (see details below).

    IF YOU PURCHASED YOUR ITEM OVERSEA OR FROM AN OTHER U.S. RETAILER

    For all brands except Forge de Laguiole (see tab below) we will not be able to handle your claim. You will need to contact the original retailer and most likely asked to ship your knife or corkscrew to France at your cost. Moreover, the manufacturer will require you to pay for the cost of the return shipping.

    Broken chateau laguiole corkscrew

     

    Laguiole "Lifetime Warranties" have been abused by many manufacturers for decades. Some of them will honor it but most of them will not unless you are able to contact them in France and show a lot of patience and determination. Laguiole Imports strictly enforces all manufacturer warranties.

    IF YOU PURCHASED YOUR ITEM FROM LAGUIOLE IMPORTS

    If you are located in the United States we will handle the shipping fees to and from France for your repair or warranty service.In most cases, we will act on your behalf with the manufacturer and handle your claim quickly and efficiently (see details below).

    IF YOU PURCHASED YOUR ITEM OVERSEA OR
    FROM AN OTHER U.S. RETAILER

    For all brands except Forge de Laguiole (see tab below) we will not be able to handle your claim. You will need to contact the original retailer and most likely asked to ship your knife or corkscrew to France at your cost. Moreover, the manufacturer will require you to pay for the cost of the return shipping.

    Forge de Laguiole Warranty

    Forge de Laguiole offers a lifetime limited warranty against manufacturer defects.

    Warranty and repair support are only available for Forge de Laguiole cutlery purchased from a U.S. retailer located within the United States (proof of purchase required).

    If the item failure is deemed to be a manufacturer's defect you will not be charged any repair fees. If it was not a manufacturer's defect (i.e. bent foil cutter blade, screw, etc...) you will be informed of the repair cost in advance. Expected turnaround is up to 2 months Please complete the form below to start the process.

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    Chateau Laguiole Warranty

     Chateau Laguiole offers a lifetime warranty against manufacturer defects.

    If the item failure is deemed to be a manufacturer's defect you will not be charged any repair fees. If it was not a manufacturer's defect (i.e. bent foil cutter blade, screw, etc...) you will be informed of the repair cost in advance. Expected turnaround is up to 8 weeks at this time.  

    Warranty and repairs support are only available for Chateau Laguiole purchased from Laguiole-Imports.com.
    If your Chateau Laguiole was not purchased from us please contact the original retailer for warranty support.

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    Fontenille Pataud Warranty

    Fontenille Pataud offers a lifetime limited warrantyagainst manufacturing defects.
    Warranty and repairs support are only available for Fontenille Pataud cutlery purchased from Laguiole-Imports.com

    If the item failure is deemed to be a manufacturer's defect you will not be charged any repair fees. If it was not a manufacturer's defect (i.e. bent foil cutter blade, screw, etc...) you will be informed of the repair cost in advance. Expected turnaround is up to 2 months Please complete the form below to start the process.

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    Max Capdebarthes Warranty

    Max Capdebarthes offers a limited warranty against manufacturer defects. Leather sheaths will be repaired or replaced at the discretion of the manufacturer if the sheath is found to be defective.
    What is covered: Any product failure due to manufacturer defect. Issues like cuts, punctured leather or obvious signs of negligence are not covered under the warranty. Please contact us with any warranty claims, do not send an item to France directly as it may not be handled correctly.

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    Code38 Warranty

    Code38 professional wine knives carry a Manufacturer’s international warranty covering any defects in materials or workmanship for the lifetime of the product. This Warranty does not cover fair wear and tear, alteration or unreasonable use. Register your Code38 to be covered by the Lifetime Warranty.

    Code38 takes extraordinary measures so your Code38 will give you many years of dependable service. If it doesn't, at our discretion the manufacturer will gladly repair or replace it with one of equal or greater value. This warranty does not cover abuse, alteration, theft, loss, or unauthorised and/or unreasonable use of your Code38 product. This warranty does not cover accessories, engraving, colour finishes, cleaning or sharpening. To obtain warranty service, it must be an approved return, please contact us

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    *Disclaimer:The above warranties are offered by the manufacturer, not Laguiole Imports.
    Laguiole Imports cannot be held responsible for any issues with the manufacturer related to a warranty claim.