LAGUIOLE IMPORTS

CHATEAU LAGUIOLE REPAIR OR WARRANTY SERVICE

Free US Shipping + Free Returns

CHATEAU LAGUIOLE WARRANTY & REPAIR SERVICE

WARRANTY & REPAIR SERVICE DETAILS >> 

The warranty and repair service was implemented by Laguiole Imports to help Chateau Laguiole owners receive warranty and repair services without being subject to the high international shipping cost associated with such service.

Below are answers to most commonly asked questions about the prosses.

How long is the repair PROCESS? >>

We ship Chateau Laguiole to France the first of every months. It may take up to 30 days for the manufacturer to repair and return the corkscrews to us in Florida. As a result, we are estimating the turnaround to be around 2 months.  

What does the $10 fee include & doesn’t include? >>

Our fee includes: Shipping to France + Return shipping from France to Florida + Return shipping to your U.S Address.
Our fee does not include:  Repair cost if it is found that the issue with your tool is nor related to a manufacturer defect. If your Chateau Laguiole requiers a "non-warranty repair" a repair cost will be provided to you for approval. Cost of repair varies from $20 to $50 depending on part(s) to be replaced. Note that the repair cost provided to you is the cost the manufacturer is charging us.
Note: Our repair and warranty service is a non-profit transaction, it was created to help Chateau Laguiole owners.  

Do you handle Chateau Laguiole that were not purchased from you? >>

YES! As of April 2018, we have been authorized by the manufacturer to handle all warranty and repair claims for the United States regardless if the Chateau Laguiole was purchased from us.
Note: If your claim was previously turndown because your item was not purchased from us, please resubmit it.

How long are Chateau Laguiole warranty for? >>

As of April 2018 the new ownership of Chateau Laguiole as amended the warranty on all past and future Chateau Laguiole.

All Chateau Laguiole Classic and similar models without a front bolster: 3 year warranty againts manufacturer's defects from proof of purchase or (warranty registration, comming soon).
NOTE:All previously purchased Chateau Laguiole Classic will be "grandfathered in" and will receive a one time warranty repair regardless of when the item was purchased.

All other models: Lifetime againts manufacturer's defects.

Where and How do I ship my Chateau Laguiole? >>

 After completing your order/request you may ship your corkscrew via the carrier of your choice. Please make sure that you are using a trackable service that will show that the package was delivered to us. USPS First class and Priority Mail with delivery confirmation are the most cost evective ways.
 

  • Do not mail your leather sheath with the corkscrew
  • Use a small box, not an envelope.
  • Include your repair/warranty order number

Ship your Chateau Laguiole to:

NeverUnder, LLC

11232-3 St. Johns Industrial PKWY N

Jacksonville, FL 32246

 

 

Shipping schedule

Free Two-Three Day Delivery

We hope the schedule below makes sense if not, or you simply need reassurance, please call us at 860-245-2211 between 9 am & 5 pm EST Monday through Friday, and we will clarify. Please keep in mind that we do not ship Saturdays and Sundays.

We offers FREE 1 to 3 business days delivery on all U.S orders $39 and up. Orders under $39 are shipped Free via first class mail.

In most cases, you will receive your order within 2 business days from shipping day. Additionally, our international customers can receive orders within 2 to 3 business days by selecting our FedEx International Priority option at checkout ($35 flat rate fee), Free with orders $300 USD and up.

A tracking number is provided with all shipping options; it will be provided as soon as your order ships.

All orders placed to be shipped non-express, engraved or not ship same or next business day (mostly same day depending on order time). All orders placed by 3 PM EST to be shipped express (UPS, FedEx or USPS) engraved or not ship same day. 

All orders are shipped from zip code 32246, Florida, USA. We do not use drop-shippers, we own, store and ship our products directly from our Jacksonville location.

  • Priority Mail  (free shipping over $39 order) has significantly improved and now offer very reliable turnarounds. 1 to 3 business days can be expected depending on destination. In many cases, this service will be three days faster than UPS to the far western states. See USPS map commitments below or visit the USPS website for a specific address. Use shipping from zip code 32246.
  • USPS first class (free shipping under $39 order) is reliable but a little inconsistent with a targeted delivery day. 1 to 5 business days (mostly 2 to 3) can be expected. See USPS commitments here.

USPS Express Mail. Mostly overnight but could be two days depending on location. See USPS commitments here - Use shipping from zip code 32246.

Other shipping solutions/carriers are available at checkout.

International Shipping

FedEx and UPS are both available. Choose "FedEx International Priority" or "UPS Express Saver" for 2/3 business days delivery (Local customs dependent).

International shipping costs do not include any customs taxes or fees your government agency may charge on receipt of the package.

 

International Shipping - FREE on all order over $300

FedEx and UPS are both available. Choose "FedEx International Priority" or "UPS Express Saver" for 2/3 business days delivery (Local customs dependent).

Freight Forwarding/Holding Policy

Due to the elevated risk of credit card fraud, customs issues, damaged shipments, and warranty issues, Laguiole-Imports.com does not allow shipping to freight forwarding services. We reserve the right to cancel all orders shipped to freight forwarders/holders without notice.
Any order shipped to freight forwarding or holding facility will not be eligible for any support.