FAST, FREE SHIPPING customers enjoy free shipping, free *return to any U.S address and live customer service. customers get FAST, FREE Shipping and *Return on every order shipped to the U.S. with no order minimums! Yes, place an engraved order (or not) by 12pm eastern time and we will ship by day's end. 
If you are not 100% satisfied with your purchase within 30 days and for any *reason, just  email us or call 860-245-2211 to print out a FREE return label. 

Engraved items cannot be returned unless we made an obvious mistake... more about engraving return policy here