Engraved items cannot be returned unless we made an obvious mistake such as incorrect location, font or spelling. Location areas are "approximate." Our engravers will place engravings in the most "tasteful & appropriate" way. Please let us know if you have special requests regarding the order of words, size, etc...BEFORE YOU PLACE AN ORDER by calling us at 1-860-245-2211. We cannot accept returns on items that were not engraved the way you "assumed" they would be unless you provided us with specific written instructions that we did not follow. You may contact us at email@example.com at any time or simply call us at 860-245-2211 with questions. Please review your engraving's spelling before checkout. Although we try to catch errors, we cannot be held responsible for spelling mistakes, typos and incorrect location provided by a customer. Also, we would love to give you a quick call if we have questions regarding your engraving. Please provide us with a direct phone number to reach out to you if needs are. Thank you for your understanding.