Laguiole Corkscrew Guarantee

We have such a high level of confidence in the quality of our Laguiole products that we can offer you the following guarantee without hesitation:

If you bought a Laguiole corkscrew or knives from us and something happens* to it we will arrange for your piece  to be replaced or repaired. 

Most Chateau Laguiole corkscrews will be replaced with a brand new model by us in the US.

Mammoth ivory, Galuchat / stingray leather and other high end luxury pieces may be repaired or replaced with a brand new model at the discretion of the manufacturer.

Forge de Laguiole, Laguiole en Aubrac and Laguiole de L'Artisan products will need to be shipped to France for repair or replacement. 

Do some people try to return Laguiole products  from our competitors or "seconds" from  auctions? Yes, a few times a year someone tries this. They misunderstand our guarantee, they did not purchase their Laguiole cutlery  from us, they are not our customers. Our customers are not the " run-of-the-mill  " they are people who appreciate fine things and luxurious goods. We have the greatest, most trustworthy customers one could ever wish for. Therefore we can afford this guarantee.

If you own a Chateau Laguiole or any other Laguiole products purchased somewhere else and something happens to it please contact us, we may be able to help you.

Frederic Camboulives

Hello-

My name is Scott, and I have purchased a Chateau Laguiole opener from you (with engraving) recently. I love the opener very much, but that is not the purpose of this letter.

For our anniversary, my wife gave me a Chateau Laguiole opener... I've had it for a month and recently the bee popped right off of the top while I was opening a bottle. Unfortunately, she did NOT buy the opener from you, and the seller is not assisting me with replacement because I have had it for more than 30 days. (38 to be exact!)

Can you tell me where to send my opener for repair and describe the process? It is certainly not your responsibility, but I hope you can help. I will, of course, be a loyal customer for life and instruct everyone I know in the industry where (and ONLY where) to purchase Chateau Laguiole in the future.

Kindest Regards,

Scott S, Tennessee

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